Privacy Policy

Last updated: 21 August 2026

At Evermont Wellness, we respect your privacy and are committed to protecting your personal information.

Evermont Wellness is a trading name of Evermont Commerce Ltd, a company registered in the United Kingdom. We operate this website and online store to provide customers with a curated selection of wellness, recovery, fitness and lifestyle products.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, how we protect it and the rights you have in relation to your personal information.

This Privacy Policy applies when you visit or use our website, create an account, purchase products from us, contact us, subscribe to marketing communications or otherwise interact with Evermont Wellness.

Nothing in this Privacy Policy limits or excludes your rights under applicable data protection law.

1. Who we are

For the purposes of applicable UK data protection legislation, Evermont Commerce Ltd, trading as Evermont Wellness, is the data controller responsible for your personal information.

Evermont Commerce Ltd
United Kingdom

Email: info@evermontwellness.co.uk
Telephone: +44 20 3883 4504

If you have any questions about how we use your personal information or wish to exercise your data protection rights, please contact us using the details above.

2. Personal information we collect

The information we collect depends on how you interact with our website and services.

This may include:

Contact information

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address
• Other contact details you provide to us

Order and transaction information

• Products purchased or considered
• Order number
• Order history
• Delivery and collection information
• Returns, refunds and exchanges
• Payment status
• Transaction details

Payment information

Payments made through our website are processed through Shopify and/or relevant third-party payment providers.

We may receive information such as the payment method used, payment status, transaction reference and limited payment information provided to us by the payment provider.

We do not normally receive or store your full payment card number or security code.

Account information

If you create an account, we may collect:

• Account email address
• Password or authentication information
• Account preferences
• Saved addresses
• Order history

Communications

If you contact us, we may collect the information contained in your communication, including enquiries, complaints, requests for support and information provided in relation to an order or return.

Website and device information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Network information
• Pages visited
• Products viewed
• Referring website
• Date and time of visits
• Interaction with our website

Some of this information may be collected through cookies and similar technologies.

3. How we collect your information

We may collect personal information:

• Directly from you when you place an order or create an account
• When you contact us
• When you subscribe to marketing communications
• When you submit a review or other content
• Automatically when you browse or interact with our website
• Through cookies and similar technologies
• From payment providers
• From delivery and fulfilment partners
• From technology and service providers
• From other third parties where they are permitted to provide us with your information

Where we receive information about you from a third party, we will only use it where permitted by applicable law.

4. How we use your personal information

We use personal information for the following purposes.

Processing and fulfilling orders

We use your information to:

• Process and confirm orders
• Take and manage payments
• Arrange delivery or collection
• Provide order updates
• Manage returns, refunds and exchanges
• Provide customer support
• Communicate with you about your purchases

Lawful basis: Performance of a contract with you and, where applicable, our legitimate interests.

Providing and improving our website

We use information about how customers interact with our website to:

• Maintain and operate the website
• Improve website functionality
• Understand how customers use our store
• Improve our products and services
• Personalise aspects of your shopping experience
• Identify technical problems

Lawful basis: Legitimate interests and, where required, consent.

Our legitimate interests include operating, securing and improving our business and website.

Customer service

We use your information to respond to enquiries, provide assistance, investigate complaints and communicate with you about your orders or interactions with us.

Lawful basis: Performance of a contract, legitimate interests and, where applicable, legal obligation.

Fraud prevention and security

We may use personal information to:

• Detect and prevent fraudulent transactions
• Protect our website and systems
• Verify transactions
• Investigate suspicious activity
• Protect our customers and business
• Prevent misuse of our services

Lawful basis: Legitimate interests and, where applicable, legal obligation.

Legal and regulatory requirements

We may process personal information where necessary to:

• Comply with legal or regulatory requirements
• Maintain appropriate business and financial records
• Respond to lawful requests from authorities
• Establish, exercise or defend legal claims
• Enforce our terms, policies and agreements

Lawful basis: Legal obligation and legitimate interests.

Marketing

Where permitted by law, we may use your information to send marketing communications about Evermont Wellness, including information about products, offers, promotions, new products and other updates.

We may send marketing communications by email or other channels where you have provided the appropriate consent or where another lawful basis permits us to do so.

Lawful basis: Consent or legitimate interests, where permitted by applicable marketing and privacy laws.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our marketing emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending important service messages, such as order confirmations, delivery updates, account notices or information relating to your transactions.

5. Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we rely on one or more of the following:

Contract

We process information where it is necessary to enter into or perform a contract with you, such as processing and fulfilling an order.

Legal obligation

We process information where necessary to comply with a legal or regulatory obligation.

Legitimate interests

We may process information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.

Our legitimate interests may include operating and improving our business, website and services, preventing fraud, maintaining security, responding to customers and managing our customer relationships.

Consent

Where required, we will ask for your consent before processing personal information for a particular purpose.

Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to operate effectively and provide a better shopping experience.

Cookies may be used for purposes including:

• Keeping our website secure
• Remembering items in your shopping basket
• Maintaining your session
• Remembering preferences
• Understanding how visitors use our website
• Measuring website performance
• Improving our services
• Supporting advertising and marketing activities

Some cookies are strictly necessary for the operation of the website and cannot be disabled through our cookie settings.

Other cookies, such as certain analytics, advertising and personalisation cookies, are not strictly necessary and will only be used where the appropriate consent has been obtained.

You can manage your cookie preferences through our cookie consent controls where available.

You can also adjust cookie settings through your browser.

For more information about cookies and the requirements around consent, see the guidance provided by the Information Commissioner's Office (ICO).

7. Who we share your information with

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Shopify

Our online store is powered by Shopify. Shopify provides the technology used to operate our website, manage products, process orders and support various aspects of our ecommerce services.

Shopify may process personal information on our behalf and may also process information for its own purposes in accordance with its privacy policies.

You can find further information about Shopify's privacy practices in Shopify's privacy policy.

Payment providers

We may share information with payment providers to securely process payments, prevent fraud and manage transactions.

Delivery and fulfilment providers

We may provide relevant information to delivery companies, couriers, fulfilment providers and suppliers where necessary to deliver products to you or arrange collections and returns.

This may include your name, delivery address, telephone number and email address where necessary for delivery.

Technology and service providers

We may use third-party providers for services such as:

• Website hosting and technology
• Customer support
• Email communications
• Analytics
• Security
• Cloud storage
• Business administration
• Fraud prevention

These providers may process personal information on our behalf where necessary to provide their services.

Marketing and advertising providers

Where applicable and where permitted by law, we may work with advertising, analytics and marketing providers to understand website activity, measure campaigns and show relevant advertising.

Where consent is required for the relevant tracking technology, we will obtain that consent before using it.

Professional advisers

We may share information with professional advisers such as accountants, solicitors, insurers and other advisers where reasonably necessary for the operation and protection of our business.

Legal and regulatory authorities

We may disclose information where required by law, regulation, court order or other lawful process, or where necessary to establish, exercise or defend legal rights.

8. Sharing information with suppliers and fulfilment partners

Some Evermont Wellness products may be fulfilled by third-party suppliers or fulfilment partners.

Where necessary to fulfil your order, we may provide relevant customer information to the supplier or fulfilment partner responsible for processing and delivering your order.

Information shared may include your name, delivery address, telephone number, email address, order details and other information reasonably necessary to fulfil the order.

Our suppliers and fulfilment partners are expected to process personal information in accordance with applicable data protection requirements.

9. International transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where we transfer personal information internationally, we will take appropriate steps to ensure that your information continues to receive an appropriate level of protection under applicable UK data protection law.

Depending on the destination and circumstances, this may include relying on:

• An applicable adequacy decision
• The UK International Data Transfer Agreement (IDTA)
• The UK Addendum to the EU Standard Contractual Clauses
• Another legally recognised transfer mechanism or safeguard

Where required, we will also undertake appropriate assessments and implement additional safeguards.

The ICO recognises the UK IDTA and UK Addendum as standard contractual safeguards for restricted international transfers under the UK GDPR.

10. How long we keep your information

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information depends on factors including:

• Why we collected the information
• Whether we need it to provide services to you
• Whether there is an ongoing relationship with you
• Our legal and regulatory obligations
• Accounting and tax requirements
• Whether the information is required to establish or defend legal claims
• Our legitimate business requirements

For example, information relating to purchases may need to be retained for accounting, tax, legal and customer-service purposes after an order has been completed.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

11. Data security

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, secure systems, authentication procedures and appropriate security practices used by our service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If you believe your information has been compromised or you have a security concern, please contact us promptly.

12. Your privacy rights

Depending on the circumstances and subject to applicable legal requirements, you may have rights in relation to your personal information.

These may include:

Right of access

You may request a copy of the personal information we hold about you.

Right to rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to erasure

In certain circumstances, you may ask us to delete your personal information.

Right to restriction

In certain circumstances, you may ask us to restrict how we process your personal information.

Right to object

You may have the right to object to certain processing of your personal information, including processing based on legitimate interests.

You have an absolute right to object to direct marketing.

Right to data portability

In certain circumstances, you may request your personal information in a structured, commonly used and machine-readable format and ask us to transmit it to another organisation.

Right to withdraw consent

Where we rely on your consent to process personal information, you may withdraw your consent at any time.

Withdrawing consent does not affect processing that took place before consent was withdrawn.

These rights are subject to certain exceptions and limitations under applicable law.

13. How to exercise your rights

If you wish to exercise any of your privacy rights, please contact:

info@evermontwellness.co.uk

Please provide enough information for us to understand your request.

We may need to verify your identity before processing certain requests to help protect your personal information.

We will respond to valid requests within the timeframe required by applicable data protection law.

We will not normally charge you for exercising your rights, although applicable law may allow us to charge a reasonable fee in certain circumstances or refuse a request where it is manifestly unfounded or excessive.

14. Complaints

If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Information Commissioner's Office
Website: https://ico.org.uk/make-a-complaint/

The ICO may investigate concerns about the handling of personal information and determine whether applicable data protection requirements have been followed.

15. Third-party websites and services

Our website may contain links to websites, applications or services operated by third parties.

These third-party websites have their own privacy policies and terms. We are not responsible for the privacy, security or content of websites that we do not operate.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

16. Children's privacy

Our website and services are intended for adults and are not directed towards children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information and you would like us to review or delete that information, please contact us using the details below.

17. Automated decision-making and profiling

We may use automated technologies provided by our ecommerce, security, analytics or marketing service providers to help us detect fraud, understand website activity, personalise content or improve advertising.

Where applicable, we will provide further information about significant automated decision-making or profiling where required by law.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business
• Our website
• The services we use
• How we process personal information
• Applicable laws and regulations

When we make changes, we will update the “Last updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

19. Contact us

If you have any questions about this Privacy Policy, our privacy practices or the way we process your personal information, please contact us:

Evermont Wellness
Trading as Evermont Commerce Ltd
United Kingdom

Email: info@evermontwellness.co.uk
Telephone: +44 20 3883 4504

For the purposes of applicable UK data protection legislation, Evermont Commerce Ltd is the data controller responsible for your personal information.