Terms & Conditions

Last updated: 21 August 2026

Welcome to Evermont Wellness.

These Terms & Conditions explain the rules for using our website and purchasing products from us.

Evermont Wellness is a trading name of Evermont Commerce Ltd, a company registered in the United Kingdom.

By using our website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing from us.

Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law.

1. About us

The website and online store are operated by:

Evermont Commerce Ltd
Trading as Evermont Wellness
37 Arundel Drive
Harrow
United Kingdom
HA2 8PL

Company number: 17348570
Email: info@evermontwellness.co.uk
Telephone: 020 3883 4504

Evermont Commerce Ltd is not currently VAT registered.

Throughout these Terms & Conditions, “Evermont Wellness”, “Evermont”, “we”, “us” and “our” refer to Evermont Commerce Ltd trading as Evermont Wellness.

2. Using our website

You may use our website for lawful purposes only.

You agree not to:

• Use our website in a way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to our website, systems or accounts
• Introduce viruses, malware or other harmful material
• Interfere with the operation or security of our website
• Use automated systems to scrape, copy or extract substantial amounts of website content without our permission
• Impersonate another person or business
• Use our website to submit fraudulent or misleading information
• Attempt to interfere with another customer's use of our website

We reserve the right to restrict or suspend access to our website where we reasonably believe that these Terms & Conditions have been breached or that our website is being misused.

3. Our products

We aim to provide accurate and up-to-date information about all products available through Evermont Wellness.

Product images are provided for illustrative purposes. Actual colours, finishes and appearance may vary slightly depending on your device, screen settings, lighting and the manufacturer's production process.

Product specifications, dimensions, colours, features and availability may change where necessary, particularly where products are supplied or manufactured by third-party suppliers.

Where a product specification changes after you have placed an order, we will not knowingly provide a materially different product without contacting you where required.

We reserve the right to discontinue products or change product availability at any time.

Nothing in this section affects your statutory rights.

4. Product safety and use

Certain Evermont Wellness products are specialist wellness, recovery, fitness or electrical products.

You are responsible for reading and following the manufacturer's instructions, safety information and installation requirements supplied with your product.

Where applicable, you should ensure that:

• The product is installed correctly
• Any required electrical, plumbing or structural requirements are met
• The product is used only for its intended purpose
• Safety instructions and warnings are followed
• Children and vulnerable persons are supervised where required
• The product is maintained in accordance with the manufacturer's instructions

You should not modify, dismantle or attempt to repair a product unless authorised to do so by the manufacturer or an appropriately qualified professional.

Where professional installation is recommended or required, you should follow the manufacturer's installation requirements.

These provisions do not limit any statutory rights you may have in relation to defective or unsafe products.

5. Prices

All prices displayed on our website are shown in British pounds (£) unless otherwise stated.

Evermont Commerce Ltd is not currently VAT registered, and VAT is therefore not charged separately on our products.

Any delivery charges or other additional charges applicable to your order will be shown before you complete your purchase.

Prices may change from time to time. However, changes will not affect an order that we have already accepted, except where an obvious pricing error has occurred.

Promotional offers may be subject to additional terms, which will be displayed alongside the relevant promotion.

6. Placing an order

When you place an order through our website, you are making an offer to purchase the products selected at the price displayed at the time of purchase.

After you submit your order, we will normally send an acknowledgement confirming that we have received it.

This acknowledgement does not necessarily mean that your order has been accepted.

Your order will be accepted when we send you confirmation that the order has been accepted or otherwise confirm that the products have been dispatched, unless we notify you that your order has been rejected or cancelled.

We may decline or cancel an order before acceptance where, for example:

• A product is unavailable
• There is an obvious pricing or product-description error
• We are unable to fulfil the order
• We suspect fraudulent or unauthorised activity
• Delivery to the requested location is not available
• We are unable to obtain the product from the relevant supplier

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

7. Order information

Please check your order carefully before submitting it.

You are responsible for providing accurate information, including your name, delivery address, email address and telephone number.

If you discover an error in your order information, please contact us as soon as possible.

We will make reasonable efforts to correct information where possible, but we cannot guarantee that changes can be made after an order has been accepted or dispatched.

8. Payment

Payment must be made using one of the payment methods available at checkout.

Payment information is processed through Shopify and/or relevant third-party payment providers.

We do not normally store your full payment card details.

You confirm that you are authorised to use the payment method provided.

If payment cannot be authorised or is subsequently reversed or declined, we may be unable to fulfil the order.

9. Delivery

We currently deliver products to customers within the United Kingdom.

Delivery arrangements may vary depending on the product, delivery location, supplier and delivery method available for your order.

Any applicable delivery charges and available delivery information will be shown during the purchasing process or communicated to you where appropriate.

Delivery timeframes provided on our website or in communications are estimates unless we expressly state otherwise. We will make reasonable efforts to ensure your order is delivered within the timeframe communicated to you.

Some large, heavy or specialist products may require specialist delivery arrangements. Where this applies, we may contact you to arrange a suitable delivery method or date.

If there is an unexpected delay with your order, we will make reasonable efforts to keep you informed.

We are not responsible for delays caused by circumstances outside our reasonable control, although this does not affect your statutory rights where delivery obligations have not been met.

For consumer purchases, responsibility for the goods remains with us until the goods come into your physical possession or the possession of a person you have identified to receive them, unless you have independently arranged a carrier not offered by us.

10. Returns, cancellations and refunds

Our Returns & Refund Policy explains your cancellation, return and refund rights and the process for requesting a return.

You may have a statutory right to cancel an online purchase within 14 days of receiving the goods, subject to applicable exceptions.

We also provide additional return rights where stated in our Returns & Refund Policy.

Nothing in these Terms & Conditions limits your statutory rights.

Please see our Returns & Refund Policy for full details.

11. Faulty, damaged or incorrect products

If your product is faulty, damaged, incomplete or different from the product you ordered, please contact us as soon as reasonably possible.

We may ask you to provide photographs, videos or other information to help us assess the issue.

Depending on the circumstances and your statutory rights, we may arrange:

• A repair
• A replacement
• Collection
• A price reduction
• A refund
• Another appropriate remedy

Your rights under the Consumer Rights Act 2015 are not affected by these Terms & Conditions.

12. Manufacturer warranties

Some products may include a manufacturer's warranty.

Where a manufacturer's warranty applies, details will be provided with the product or in the relevant product information where available.

A manufacturer's warranty is additional to, and does not replace or reduce, your statutory consumer rights.

Where appropriate, we may assist you in contacting the manufacturer or relevant supplier regarding a warranty claim.

13. Intellectual property

All content on the Evermont Wellness website, including but not limited to:

• Brand names
• Logos
• Product names
• Text
• Photography
• Graphics
• Illustrations
• Videos
• Website designs
• Page layouts
• Icons
• Written content

is owned by or licensed to Evermont Commerce Ltd, Evermont Wellness or the relevant third-party rights holder and is protected by applicable intellectual property laws.

You may view and use our website for your personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, publish, sell or commercially exploit our website content without our prior written permission.

Evermont Wellness and associated branding may not be used without our prior written permission.

14. Reviews and customer content

If you submit a product review, photograph, testimonial or other content to us, you confirm that:

• The content is truthful and based on your genuine experience
• You have the necessary rights to provide the content
• The content does not infringe another person's rights
• The content is not unlawful, misleading, abusive, defamatory or offensive

Where you submit content for publication, you grant Evermont Wellness a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for purposes connected with our business, including displaying customer reviews and promoting our products.

We may moderate or remove content that we reasonably believe breaches these Terms & Conditions or applicable law.

We will not falsely represent a review as being from a genuine customer or knowingly publish fabricated reviews.

15. Third-party websites and services

Our website may contain links to third-party websites, services or applications.

These third-party services are operated independently from Evermont Wellness and may have their own terms and privacy policies.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

You should review the relevant third party's terms and privacy policy before using their services or providing them with personal information.

16. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform used to operate our website and process transactions.

Purchases made through our website are transactions between you and Evermont Commerce Ltd trading as Evermont Wellness.

Shopify is not the seller of the products purchased from Evermont Wellness and is not responsible for the products we sell or our contractual obligations to you.

For information about how Shopify processes personal information, please see our Privacy Policy and Shopify's applicable privacy information.

17. Website availability

We aim to keep our website available and operating properly, but we cannot guarantee that it will always be available, uninterrupted or error-free.

We may temporarily suspend, restrict or modify access to the website for reasons including:

• Maintenance
• Security
• Technical issues
• Updates
• Improvements
• Events outside our reasonable control

Where possible, we will take reasonable steps to minimise disruption.

18. Errors and inaccuracies

We take reasonable care to ensure that information on our website is accurate.

However, occasional errors may occur, including errors relating to:

• Product descriptions
• Prices
• Promotions
• Availability
• Delivery information
• Product specifications

If we discover a material error before an order is accepted, we may contact you to correct the error or cancel the order.

If an error has resulted in an incorrect price being displayed, we will not knowingly require you to pay the incorrect price.

Nothing in this section limits your statutory rights.

19. Our liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, we will only be responsible for losses that are reasonably foreseeable and arise directly from our breach of these Terms & Conditions or applicable law.

We are not responsible for losses that arise solely from circumstances outside our reasonable control.

If you are purchasing products as a consumer, nothing in these Terms & Conditions affects the protections provided to you by applicable UK consumer law.

20. Events outside our reasonable control

We will not be responsible for delays or failure to perform our obligations where this results from circumstances outside our reasonable control.

Examples may include:

• Natural disasters
• Severe weather
• Fire
• Flood
• Industrial disputes
• Transport disruption
• Supply-chain disruption
• Acts of government
• Changes in law or regulation
• Power or telecommunications failures
• Cybersecurity incidents
• Other events beyond our reasonable control

Where such an event affects your order, we will take reasonable steps to minimise its impact and keep you informed where appropriate.

21. Suspension or termination

We may suspend or restrict your access to our website where reasonably necessary to protect our business, website, customers or service providers, including where there has been a serious or repeated breach of these Terms & Conditions.

Any suspension will not affect rights or obligations that have already arisen under an existing order.

22. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, who we may share it with and the rights you have in relation to your information.

23. Changes to these Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.

The latest version will always be available on our website.

The version in force at the time you place an order will generally apply to that order, unless a change is required by law.

We will update the “Last updated” date when we make changes.

24. Severability

If any part of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the extent necessary.

The remaining provisions will continue to apply.

25. Governing law and jurisdiction

These Terms & Conditions and any dispute or claim arising from them are governed by the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory protections provided by the laws of the part of the United Kingdom in which you live.

Nothing in these Terms & Conditions prevents you from exercising any statutory rights available to you.

Where applicable, the courts of England and Wales will have jurisdiction over disputes, subject to any mandatory consumer rights regarding jurisdiction.

26. Contact us

If you have any questions about these Terms & Conditions, please contact us:

Evermont Wellness
Trading as Evermont Commerce Ltd
37 Arundel Drive
Harrow
United Kingdom
HA2 8PL

Company number: 17348570
Email: info@evermontwellness.co.uk
Telephone: 020 3883 4504

Evermont Commerce Ltd is not currently VAT registered.

Nothing in these Terms & Conditions affects your statutory consumer rights.