Shipping policy
Shipping Policy
Last updated: 21 August 2026
At Evermont Wellness, we aim to make delivery of your wellness products as straightforward as possible.
We currently deliver to customers throughout the United Kingdom.
Delivery Information
Delivery arrangements may vary depending on the product, your delivery location and the delivery service available for your order.
As many of our products are large, heavy or specialist items, delivery may require additional arrangements. Where this applies, we will contact you with the relevant delivery information before or after your order is confirmed.
Any applicable delivery charges and estimated delivery information will be clearly displayed during the checkout process or communicated to you before your order is completed.
Delivery Times
We aim to deliver your order within the estimated timeframe provided at the time of purchase.
Delivery times can vary depending on the product, availability, supplier and delivery location. Any delivery timeframe provided is an estimate unless we specifically state otherwise.
If there is an unexpected delay with your order, we will make reasonable efforts to keep you informed.
Large & Specialist Products
Some of our products, including saunas, ice baths, massage chairs and other large wellness equipment, may require specialist delivery.
For these products:
- Delivery may require additional coordination.
- A suitable delivery date may need to be arranged with you.
- You may need to ensure that suitable access is available to the delivery location.
- Additional delivery requirements may apply depending on the product.
- Any relevant requirements or charges will be communicated to you before delivery where applicable.
Please ensure that you check the product dimensions and access requirements before placing your order.
Delivery Address
Please make sure your delivery information is accurate and complete when placing your order.
We cannot guarantee that changes to the delivery address can be made after your order has been processed or dispatched.
If you realise that you have provided incorrect delivery information, please contact us as soon as possible at:
Delivery Delays
We will make reasonable efforts to meet the estimated delivery timeframe provided.
However, delays can occasionally occur due to circumstances outside our reasonable control, including severe weather, transport disruption, supplier delays, industrial action, customs or other unforeseen circumstances.
If your order is delayed, we will contact you where appropriate and work with the relevant delivery provider to resolve the issue.
Nothing in this Shipping Policy affects your statutory rights as a consumer.
Damaged Deliveries
Please inspect your order when it arrives.
If your product appears damaged, please contact us as soon as possible at:
returns@evermontwellness.co.uk
Where appropriate, please provide photographs or other evidence of the damage so that we can investigate the issue and arrange an appropriate solution.
You should not attempt to repair or modify a damaged product unless instructed to do so.
Questions About Delivery
If you have any questions about delivery, please contact us:
Evermont Wellness
Trading as Evermont Commerce Ltd
37 Arundel Drive
Harrow
United Kingdom
HA2 8PL
Email: info@evermontwellness.co.uk
Telephone: 020 3883 4504